Order status
Where is my order?
Enter the email address you ordered with and your order number, and we'll take you straight to your order's official status and tracking.
Look up your order
This takes you to your SM1 account, where Shopify shows the order, where it is, and the carrier tracking. You do not need to have created an account — signing in with the same email address you ordered with is enough.
I don't have my order number
Search your inbox for "SM1" — the confirmation email arrives within a few minutes of ordering, and the order number is the first thing in it. Remember to look in the spam and promotions folders too.
Still nothing? Write to us with the email address and the rough date you ordered, and we'll find it for you.
What happens after you order
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You place the order
A confirmation email lands in your inbox with your order number in it. Keep that email — it is what you need on this page.
Within minutes
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We pack and ship it
Your order is picked and packed at our facility in the United States and handed to the carrier.
Within 24 hours on business days
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Tracking reaches you
A second email arrives with the carrier's tracking link, so you can follow the parcel the whole way.
As soon as it ships
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It arrives
Most orders reach the door within 3 to 5 business days of shipping. Weather and carrier delays can add a day or two.
3 to 5 business days
Something doesn't look right?
If your tracking hasn't moved in a few days, or the parcel says delivered and you can't find it, tell us. We'll chase the carrier with you.
Contact SM1 support